1. Purpose and publisher
These Terms of Use govern access to and use of PLNR, published by PLNR APP, a French simplified joint-stock company with share capital of €1,000, whose registered office is at 6A rue des Glaieuls, 67310 Wasselonne, France, registered with the Saverne Trade and Companies Register under number 109 380 600, SIRET 109 380 600 00014, and intra-Community VAT number FR27109380600.
Email: support@plnr-app.com. Postal address: the registered-office address above. Website: https://plnr-app.com/.
These Terms apply to use of the service, including during the free trial. The Terms of Sale govern subscription, pricing, payment, renewal, cancellation and subscription rights. The Privacy Policy describes personal-data processing.
2. Users and acceptance
The service is intended for individuals for personal use in countries where it is actually distributed. Users must read and accept these Terms before using the service, and must have the legal capacity required to subscribe.
A minor may access the service only with the involvement of a legal representative as required by applicable law and with exercise suited to the minor’s age, abilities and supervision. Availability in an app store is not evidence of fitness to exercise.
3. How the service works
PLNR provides personalised training plans based on the goals, available equipment, session duration and number of sessions entered by the user. Training load is adjusted from a trend observed over three sessions using recovery, readiness, mental-state and completion markers. Blocks evolve according to the goals selected by the user.
Personalisation relies exclusively on programmed rules and does not use artificial intelligence. All plans include the same features: a personalised plan, videos, exercise library and statistics. No individual human coaching or separately sold content is included.
User feedback contributes to plan adjustments. It is neither a diagnosis nor a clinical measurement of health.
4. Personal account
Each account is individual and linked to an email address and password. Users must provide accurate information, keep it current, protect their credentials and not share their account to allow a third party to use the service. Suspected unauthorised access must be reported to support@plnr-app.com.
5. Technical compatibility
The application requires iOS 16.4 or later, or Android 7.0 Nougat (API 24) or later. Installation requires approximately 100 MB of storage. An internet connection is required; no offline mode or browser access is provided. The application follows the phone language when available. Equipment and connectivity costs remain the user’s responsibility.
Users must install necessary updates after being informed of their availability and the consequences of not installing them. Technical changes remain subject to PLNR APP’s conformity obligations.
6. Trial and subscription
A seven-day free trial is offered once per person after the trial offer associated with a subscription is confirmed in the App Store or Google Play. Unless cancelled within the stated time, it automatically becomes a paid subscription at the selected price. Creating an account alone does not authorise payment.
Subscriptions renew automatically under the Terms of Sale. Users manage them in the purchase store or through the link on PLNR’s subscription screen. Uninstalling the application does not cancel a subscription.
7. Licence and intellectual property
For as long as the user has a right of access, the user receives a personal, non-exclusive and non-transferable licence to use the application and its content. A subscription transfers no ownership rights in the software, videos, visuals, texts or programmes.
Unless authorised or permitted by law, resale, commercial provision, unauthorised reproduction or distribution, and use of plans or content to provide professional services to clients are prohibited. Operations on the software permitted by law remain allowed.
Users must not misuse service features, bypass access or security controls, or disrupt operation. These restrictions do not limit rights in users’ own data. PLNR has no public user content, comments, user-to-user messaging or programme sharing.
8. Exercise and health
PLNR is a training planning and tracking tool. It does not provide diagnosis, treatment, medical advice, rehabilitation or individual human coaching, and cannot remotely assess all aspects of a user’s abilities, technique, environment or health.
Users must adapt exercise to their abilities and follow restrictions given by a healthcare professional. Prior medical advice is recommended, particularly in the event of pregnancy, a known condition, recent surgery or doubt about fitness to exercise. Equipment and the training environment must be suitable.
Users must stop exercising and seek appropriate advice in the event of unusual pain or illness. No specific sporting result is guaranteed. This does not reduce promised characteristics, statutory guarantees or PLNR APP’s liability for breach.
9. Personal data
PLNR APP is the controller for processing described in the Privacy Policy. Requests may be sent to support@plnr-app.com. Recovery, readiness, mental-state and completion markers regulate training load; they are not used for advertising or to train artificial intelligence. The application has no field specifically dedicated to injuries, pain or medical history.
Acceptance of these Terms is not blanket consent to marketing, consent-based trackers or health-data processing requiring explicit consent. Required consents are collected separately and may be withdrawn as described in the Privacy Policy.
Users may exercise rights of access, rectification, erasure and, where legally applicable, restriction, objection and portability. A complaint may be lodged with the CNIL at www.cnil.fr. The Privacy Policy specifies purposes, legal bases, recipients, retention periods, transfers and rights procedures.
10. Availability and changes
PLNR APP provides the service and necessary updates in accordance with its obligations. Planned maintenance is appropriately communicated. No quantified availability rate is contractually promised, and statutory guarantees remain applicable.
Changes may improve functionality, usability or interoperability. They comply with applicable information, no-cost, refusal and termination rights, including Article L. 224-25-26 of the French Consumer Code. Paying customers’ rights are detailed in the Terms of Sale.
11. Suspension and account closure
A serious breach of these Terms, including unauthorised professional exploitation, fraud or a security threat, may lead to restriction, suspension or closure of the account. The measure must be proportionate.
Except in a justified emergency, security risk or legal impossibility, the user is informed of the reasons and given reasonable time to remedy the situation. The user may challenge the measure at support@plnr-app.com. Statutory rights and refunds remain applicable.
Users may request account deletion at support@plnr-app.com or use the dedicated feature when available. Before deletion, users are informed of its consequences and of the separate step required to cancel an app-store subscription. Export and erasure requests are handled under the Privacy Policy and legal retention duties.
12. Liability and support
Each party is liable for breaches attributable to it under applicable law. PLNR APP is not liable for damage whose cause is legally external to it; a network incident, cyberattack or provider failure does not by itself establish an exemption.
No general exclusion applies to bodily injury, service defects or statutory guarantees. Users’ duties of care do not remove PLNR APP’s obligations.
Support is provided by email only at support@plnr-app.com, on business days from 9:00 a.m. to 5:00 p.m., Paris time.
13. Changes to these Terms
The accepted version governs use of the service. Changes affecting an ongoing contract are communicated on a durable medium with their effective date and appropriate notice. Consent is obtained where legally required.
Changes do not apply retroactively and cannot remove accrued rights, statutory guarantees or promised characteristics without following applicable rules. Subscription consequences are governed by the Terms of Sale.
14. Complaints and governing law
Complaints may be sent to support@plnr-app.com or to PLNR APP at its registered office.
These Terms are governed by French law without depriving consumers of mandatory protections in their country of habitual residence where applicable. Jurisdiction is determined under applicable law; consumers are not subjected to exclusive jurisdiction in favour of the courts at PLNR APP’s registered office.