PLNR Terms of Sale

1. Identity and scope

These Terms of Sale govern subscriptions to the PLNR application offered to consumers by PLNR APP, a French simplified joint-stock company with share capital of €1,000, whose registered office is at 6A rue des Glaieuls, 67310 Wasselonne, France, registered with the Saverne Trade and Companies Register under number 109 380 600, SIRET 109 380 600 00014, and intra-Community VAT number FR27109380600. The subscriber is referred to as the “customer”.

Email: support@plnr-app.com. Postal address: the registered-office address above. Website: https://plnr-app.com/.

Plans are reserved for personal use. No professional plan is offered. Availability depends on the countries in which PLNR is distributed through the App Store and Google Play. Subscription requires legal capacity; a minor requires the involvement of a legal representative under applicable law.

2. Contractual documents

The contract consists of these Terms, the plan description and the specific conditions expressly accepted at subscription. The Terms of Use dated 28 September 2026 govern use of the service. If commercial terms conflict, expressly accepted specific conditions prevail, subject to consumers’ mandatory rights.

The Legal Notice, Terms of Use, Terms of Sale and Privacy Policy are available on the website or in the application. The Privacy Policy explains data processing and does not constitute blanket consent.

3. Service and requirements

PLNR provides personalised training plans based on goals, equipment, session duration and number of sessions. Training load is adjusted using trends over three sessions and recovery, readiness, mental-state and completion markers. Personalisation relies exclusively on programmed rules, without artificial intelligence. Every plan includes a personalised programme, videos, exercise library and statistics; no content is sold separately.

The application requires iOS 16.4 or later or Android 7.0 Nougat (API 24) or later, approximately 100 MB of storage and an internet connection. No offline mode or browser access is provided. Equipment and connectivity costs remain the user’s responsibility.

4. Prices and billing

Prices are in euros and include all applicable taxes. The total amount, currency, billing period, taxes and first payment date are shown before confirmation.

The monthly plan does not commit the customer beyond the paid month. The annual price is paid once and cannot be paid in monthly instalments. Outside the euro area, the applicable amount is the local-currency price accepted in the store. No paid extra is added without express consent.

5. Seven-day free trial

The trial is limited to once per person and starts after the trial offer linked to a subscription is confirmed in the App Store or Google Play. Creating an account alone does not authorise payment.

Unless cancelled within the store’s deadline, the subscription automatically becomes paid after seven days at the selected rate. App Store trials must be cancelled at least 24 hours before expiry; Google Play trials must be cancelled before expiry. The store specifies the access end date after cancellation.

6. Founder plan

The Founder plan is reserved for people on the waiting list, who have one month to activate it. The price is €11.99 including tax per month or €119.99 including tax per year. The subscribed rate is maintained while the subscription remains uninterrupted. “For life” refers to maintaining that rate under those conditions and does not guarantee perpetual operation of the service. Cancellation causes loss of the rate for any later resubscription.

7. Order, payment and activation

Subscription and payment take place in the App Store on iOS or Google Play on Android. Before confirmation, the customer sees the plan’s features, price, term, renewal rules, these Terms and withdrawal information. Confirmation clearly states the payment obligation, including payment deferred until after a trial.

Store-specific conditions and the entity responsible for sale and billing appear in the purchase flow and receipt. Access is activated after confirmation of the trial or purchase. The customer receives contractual information on a durable medium. The accepted version and acceptance date are retained as described in the Privacy Policy.

8. Term and renewal

A subscription is taken out for one month or one year and renews automatically for the same period unless renewal is cancelled within the deadline stated at purchase. The store’s subscription settings show the renewal date.

Information on non-renewal is provided under applicable rules, including Article L. 215-1 of the French Consumer Code. Failure to provide required information does not deprive the customer of statutory rights.

9. Cancellation by the customer

Customers may disable renewal in the purchase store or through the subscription-management link in PLNR. On iOS: Settings, Apple Account, Subscriptions, PLNR. On Android: Google Play, profile, Payments and subscriptions, Subscriptions, PLNR.

Ordinary cancellation takes effect at the end of the paid period and access continues until then. Cancellation alone does not entitle the customer to a prorated refund, without prejudice to refunds required by law.

Legally required electronic cancellation features are free and easily accessible, allow verification and confirmation, and state the effective date and consequences. Customers may contact support@plnr-app.com if needed. Uninstalling PLNR or deleting the account does not cancel a store-managed subscription; renewal must be cancelled separately with the store.

10. Price changes

A standard-price change does not apply retroactively to a paid period. Customers are informed before the next renewal under legal and store rules, and consent is obtained where required. They may refuse renewal. The Founder rate remains subject to Section 6.

11. Withdrawal period and exercise

Customers have fourteen days from conclusion of the contract to withdraw without giving a reason. The conclusion date is not counted. If the deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day. The trial is not a separate withdrawal period.

Before the deadline, customers send an unambiguous withdrawal statement to support@plnr-app.com or PLNR APP, 6A rue des Glaieuls, 67310 Wasselonne, France. The model form below or the store’s refund procedure may be used without limiting statutory methods. A free online withdrawal feature is also provided where required, with acknowledgement on a durable medium.

12. Immediate access and refund

An express request is collected when access is requested before the withdrawal period expires. Starting a continuous subscription does not by itself remove the right of withdrawal.

Refundable amounts are returned within fourteen days after notification, by the same payment method unless another no-cost method is expressly agreed. The store that collected payment may process the refund. A proportionate amount for paid service supplied before withdrawal is due only where Article L. 221-25 conditions are met. No amount is due for advertised free days.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

13. Statutory guarantees and contact

PLNR APP is responsible for statutory guarantees applicable to the service. Claims may be sent to support@plnr-app.com or the registered office with a description of the defect. Customers need not identify the technical provider responsible.

For continuous digital services, the French statutory conformity guarantee applies throughout the contractual supply period, including renewals. The customer need establish only the defect, not when it arose. PLNR APP must provide updates needed to maintain conformity and restore conformity without undue delay, cost or major inconvenience.

Where conformity is refused, unjustifiably delayed, charged for, causes major inconvenience, remains defective after an attempt, or the defect is sufficiently serious, the customer may obtain a price reduction or terminate the contract under Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. Periods of unavailability for restoration suspend the remaining guarantee period. The customer also benefits from the latent-defect guarantee under Articles 1641 to 1649 of the French Civil Code for two years after discovery.

14. Supply, availability and updates

PLNR APP supplies a contract-compliant service and required updates, including security updates, for the period required by law. Users are informed of availability and consequences of non-installation. Planned maintenance is appropriately communicated.

If supply fails, customers may demand performance and then terminate under Article L. 224-25-11. Non-essential updates may improve features, usability or interoperability at no extra cost, with clear advance notice on a durable medium. If a change has more than a minor adverse effect, Article L. 224-25-26 rights apply, including no-cost termination within the statutory period where a compliant unchanged version cannot be maintained.

15. Exercise and safety

PLNR is a training planning and tracking tool, not a diagnostic, treatment, medical-advice or rehabilitation service, and includes no individual human coaching. Users must provide accurate information, train in a suitable environment with sound equipment, respect their abilities and healthcare restrictions, and seek prior medical advice where appropriate.

Exercise must stop in the event of unusual pain, illness or suspected contraindication. Declared markers are not a clinical assessment. No specific sporting result is guaranteed; this does not reduce promised characteristics or statutory rights.

16. Liability and suspension

Each party is liable for breaches attributable to it. Misuse or failure of a network or device may be considered according to its role in the damage. An interruption, cyberattack or provider involvement does not by itself generally exempt PLNR APP. Liability that cannot legally be excluded, including for bodily injury and statutory guarantees, remains unaffected. Serious breaches may lead to proportionate suspension or account closure under the Terms of Use without removing statutory remedies or refunds.

17. Personal use and data

Accounts and content are for personal use. The Terms of Use specify the licence and restrictions on professional exploitation. PLNR APP is the controller for processing described in the Privacy Policy. Training markers are not used for advertising or to train artificial intelligence.

Acceptance is not blanket consent to marketing, consent-based trackers or health-data processing requiring explicit consent. Required consents are collected separately and may be withdrawn under the Privacy Policy.

18. Support and complaints

Support is provided by email only at support@plnr-app.com, on business days from 9:00 a.m. to 5:00 p.m., Paris time. Written complaints may also be sent to the registered office. Handling by PLNR APP does not deprive consumers of legal remedies.

19. Governing law and jurisdiction

The contract is governed by French law. This does not deprive consumers of mandatory protections in their country of habitual residence where applicable. Jurisdiction follows applicable law, without exclusive jurisdiction in favour of PLNR APP’s registered-office courts.

20. Versions and changes

The version accepted at subscription governs the contract. A later version does not retroactively alter a paid period or accrued commitments. Changes affecting an ongoing subscription are communicated on a durable medium with their effective date and in compliance with applicable consent rules. Statutory refusal and cancellation rights remain guaranteed.

Contractual annex — renewal and cancellation

The statutory provisions reproduced in the French Terms of Sale, including Articles L. 215-1, L. 215-1-1, L. 215-2, L. 215-3 and L. 241-3 of the French Consumer Code, govern information about tacit renewal, electronic cancellation, their scope and statutory interest on late refunds. The authoritative French wording is available in the French Terms of Sale.